Terms and Conditions

Entry into force date: 2023.08.20.

Introduction:

Please read our General Terms and Conditions carefully, as by placing your order you accept our General Terms and Conditions!

If you have any questions regarding the use of our webshop, the purchase process, our services or our Terms and Conditions, you can contact us at the following contact details:

Company details:

Name: Vági & Vági Kft
Registered office: H-1162 Budapest, Irha u. 1.
Company registration number: 01-09-267635
Tax number: 10882630-1-42
Community tax number: HU10882630

Website address: https://simpledesignset.com/
E-mail address: info@simpledesignset.com

Definitions:

Parties: seller and consumer/company together

Consumer: a natural person over the age of 18, acting outside the scope of his/her economic activity or profession

Consumer contract: a contract to which one of the parties is a Consumer

Warranty: in the case of a Consumer Contract, a warranty which goes beyond the statutory obligation under the Civil Code or which is voluntarily undertaken for the proper performance of the contract and is mandatory and based on law

Contract: the conclusion of a sales contract between the Seller and the Consumer/Company using the webshop and e-mail

Distance contract: a contract for the purchase of a product or the provision of a service which is the subject of a contract, concluded without the simultaneous physical presence of the parties, using a means of distance communication within a distance selling system

means of distance communication: a means of making a contractual statement in the absence of the parties, e.g. an Internet access device, a form, a catalogue, a telephone

Product: a marketable good or service in our webshop’s stock which is intended to be sold, taken into possession and which is the subject of a Contract

Business: a person acting in the course of his business or profession

Webshop: our webshop where the conclusion of the contract takes place

Relevant legislation:

Act CLV of 1997 on Consumer Protection
Act LXXVI of 1998 on Copyright
Act CVIII of 1999 on certain aspects of electronic commerce services and information society services
Government Decree No 151/2003 (IX.22.) on the compulsory guarantee for consumer durables
Act CXX of 2000 on the Right to Informational Self-Determination and Freedom of Information
Act V of 2001 on the Civil Code
19/2014 (IV.29.) NGM Decree on the Procedural Rules for the Settlement of Warranty and Guarantee Claims for Goods Sold under a Contract between a Consumer and an Undertaking
Government Decree No 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the processing and protection of personal data of natural persons and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC, i.e. the General Data Protection Regulation
Regulation (EU) No 2018/302 of the European Parliament and of the Council of 28.02.2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on nationality, residence/establishment of the consumer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

Scope and adoption of the GTC:

In addition to the applicable legislation, the content of the contract to be concluded is also governed by our General Terms and Conditions. These summarise your and our rights and obligations, the conditions for concluding the contract, the terms of payment and delivery, time limits, liability rules and the conditions for exercising the right of withdrawal.

By placing your order, you accept our General Terms and Conditions, which are attached to the contract to be concluded.

Contract language and form:

Language of the contract English.

The contract is concluded by placing the order and accepting our General Terms and Conditions.

Prices:

Prices are in US Dollars. Our prices are gross prices and include 0% VAT. If you do not provide a Community tax number and/or you don’t live in the European Union, the reverse charge rules apply!

We reserve the right to change prices.

Withdrawal:

As our services are digital content available immediately after payment, no customer cancellation is possible under the relevant legislation: no refund will be issued after payment to the line.

If the Customer abuses our services or circumvents the license restrictions, we have the right to restrict or cancel his/her access without any refund.

Complaints and redress:

The Consumer may send any complaints concerning the services or the activities of our Company to the following contact details:

E-mail adress: info@simpledesignset.com

The Consumer may communicate his complaint to us in writing in the first instance. The complaint may also relate to the conduct, work or omission of a person acting on behalf of our Company directly related to the marketing or sale of the service.

In the case of a complaint received by e-mail, it will be sent to the Consumer within 30 days, together with the reply. Our Company will reply to the written complaint in writing within 30 days of receipt. In case of rejection of the complaint, our Company shall give reasons for its position.

The record of the complaint must include:

The place, method and time of submission of the complaint
Name, address and contact details of the consumer
A detailed description of the consumer complaint and a list of documents, records and evidence
A statement of our position on the Consumer Complaint, if it can be investigated promptly
The place and time of taking the minutes
Signature of the person who took the minutes and of the Consumer, the latter in case the oral complaint is made in person
The unique identification number of the complaint – in the case of an oral complaint made by telephone or other electronic communication service
We will keep a record of the complaint and a copy of our reply for 5 years and will produce it at the request of the supervisory authority.

We will inform the Consumer in writing, if the complaint is rejected, which authority or Conciliation Body to refer the complaint to. The information shall include the seat, correspondence address, contact details (website, e-mail, telephone number) of the competent authority and of the Conciliation Body of the Consumer’s place of residence/residence, as well as our position on the use of the Conciliation Body for the settlement of the Consumer’s dispute.

In the event that the dispute between our Company and the Consumer is not resolved through negotiation, the Consumer may have further enforcement options:

Consumer Protection Authority procedure:

n the event of a breach of Consumer rights, the Consumer has the right to lodge a complaint with the Consumer Protection Authority of his/her place of residence. The Authority will decide whether to proceed with the Consumer Protection procedure after examining the complaint. The district offices are the first instance authorities. Their contact details are: https://jarasinfo.gov.hu/

Judicial procedure:

Within the framework of civil proceedings, the Consumer shall be entitled to enforce his/her claim arising from the dispute before the court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board procedure:

You have the right to apply to the Conciliation Body of your place of residence/residence if your Consumer complaint is rejected. To initiate the procedure, the Consumer must attempt to resolve the dispute directly with our Company.

We have a duty of cooperation in the conciliation procedure, which requires us to respond to the conciliation body’s request for a reply, to appear at the hearing before the conciliation body and to ensure the participation of a person authorised to conclude a settlement.

If our registered office/establishment is located outside the county of the Chamber of Commerce operating the territorially competent conciliation body, our obligation to cooperate includes offering the possibility of a written settlement of the Consumer’s claim.

If we do not comply with the above obligation to cooperate, the matter will fall within the competence of the Consumer Protection Authority, which is obliged to impose fines on companies that act in breach of the law, and cannot be waived.

The amount of the fine can range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises and from HUF 15,000 to 5% of the company’s annual net turnover, up to a maximum of HUF 500 million, for large companies with an annual net turnover of more than HUF 100 million.

The Consumer may request the opening of conciliation proceedings. The request must be made in writing (by letter, fax, telegram or electronic form on the website of the Conciliation Board) to the President of the Conciliation Board.

The application must include:

Consumer’s name, place of residence/residence, contact details
Name of the company involved in the consumer dispute, its registered office/place of business
Consumer’s position and the evidence and facts relating to it
Consumer’s declaration that he/she has tried to settle the dispute directly with the undertaking concerned
a statement by the Consumer that he has not initiated any other Conciliation Body proceedings in the matter, has not initiated mediation proceedings, has not lodged a statement of claim, has not applied for an order for payment
a request for a decision of the Board
Consumer’s signature
If the Consumer has requested another body to replace the competent Conciliation Body, an indication of the other body’s jurisdiction.

In any case, the document or a copy of the document on the content of which the Consumer relies as evidence (the company’s written statement rejecting the complaint or, if this is not available, written evidence of the attempted conciliation held by the Consumer) must be attached to the request.

If an authorised representative is acting on the complaint, the authorisation issued by the Consumer must be attached to the application.

More information about the Conciliation Boards: http://www.bekeltetes.hu

Find out more about the local Conciliation Boards: https://bekeltetes.hu/index.php?id=testuletek